Touringcars Iceland IS

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comments 5

• en

  Patrick Castillo

  :: 24 February 2018 21:20:10

  Quality service, friendly staff. Remember people, when traveling to other countries/cultures, you’re a guest and they’re the host. Do you complain with your host if their food doesn’t match your taste buds??? No problems whatsoever with the company. Actually, our rentals heating system wasn’t working properly and they upgraded us for the problem and delay. Probably cause I didn’t whine like a little b23ch! Got WiFi included as well.✌🏽

• es

  rodolfo prieto

  :: 18 February 2018 14:53:49

  Muy buen alquiler de casas rodantes

• en

  Victoria Gardiner

  :: 01 November 2017 00:18:27

  We've just come back from what was a wonderful 8 days in Iceland however, unfortunately Touring Cars didn't make our trip so enjoyable at times. On booking the Caravan we were told we would have a year old Caravan in great condition, the condition of our caravan wasn't in great condition at all on arrival and definitely not 1 year old, we were given very old, grubby bed linen and the pillows barely had any filling left in them. After 4 days of travel we broke down, the Oil Plug fell out and we came to a complete holt on a sharp bend on the Route 1. Thankfully a very nice local guy towed us to a save place. On contacting Touring Cars about the breakdown, we were told we would have to wait 28 hours for a replacement van, Bearing in mind where we broke down was only a 8 1/2 drive from the Touring Cars office. We reviewed the contract which stated they supply a 24 hour around the clock service and we would have a replacement within 24 hours. It took nearly 4 hours of phone calls (every time they said they would phone back they did not, costing me the call) and a call to my lawyer before they were persuaded into sending a driver out to drive through the night with the new replacement Vehicle. We were accused over the phone by the Manager that the fault was ours and we should never have moved the van until the replacement came (note we were nearly hit by an oncoming vehicle on the sharp bend on which we broke down). On returning the replacement Caravan at the end of our Journey, the Customer Service we received was appalling, they made us feel awkward from the moment we arrived and as if we had done something wrong. The Guy was very short with us and just completely rude and even seemed reluctant to give us our lift back to the airport which was included in the cost and after everything not one apology for the inconvenience of the Caravan breaking down.

• en

  Marie Gilles

  :: 11 October 2017 17:39:50

  At the first sight it seems really great because you have a shift between the airport and their office but don't be happy!! They give you the car with the fuel not full and they are sceptic when you do the same on your departure. More grave, you must paid 800€ (€ not isk!!) for a little scratch on the table!!! A simple table they will use after your rent for sure!! So a little advice, when you check the car just made a cross everywhere during the check-in even if there is nothing because they are not looking there and maybe you have a chance to pay nothing more.

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  Stefan Gründel

  :: 04 July 2017 18:35:51

  Nettes und freundliches Personal sowohl beim Abholen, als auch der Rückgabe des Fahrzeuges. Es gibt sogar noch kostenlosen Kaffee. Was ich aber nicht so toll fand ist der Preis für die kleine Gasflasche. Dieser war 6 Mal so hoch wie ansonsten in den Geschäften. Da kann ich nur raten lieber keine zu nehmen und an der nächsten Tankstelle einzukaufen.