ACE Rent A Car í Reykjanesbær

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  Hugh Black

  :: 03 March 2018 06:23:17

  DO NOT RENT FROM THIS COMPANY! Unless you enjoy paying $5800 USD for existing damages. If you have a reservation with them and are reading this review, I highly suggest cancelling it right now and finding a more reputable rental car agency; one that doesn’t scam their customers. First of all, it is not easily accessible from the airport; you have to take a separate shuttle that we didn’t know about because the address is wrong that shows it by all the other rental car agencies. Once we got there, the customer service was terrible at check in. The guy was not friendly or helpful at all. Their optional insurances nickel and dime you, costing more than double what the daily rental fee costs. We declined the optional insurance because I am covered through my credit card; When I mentioned that statement, the guy at the counter seemed to get defensive and blatantly stated, “Ok, when you get back we will give you paper work and you can make a claim with your insurance company, but you will have to pay for damages,” as if he already knew he was going to pin some damage on us. Anyways, they don’t even go over the damage inspection with you when you are picking up the car or ever take you to the vehicle to go over it; just made us sign the rental agreement before even picking up the car. When we finally got our car, we were expecting a Jeep when we made our reservation online, instead, it was an old, poor performance, and incredibly small Suzuki Jimmy. It was raining and dark out, so we quickly made sure what they marked on the damage inspection sheet was present on the car and proceeded with our trip. When we returned the car, there was a different guy at the counter that had an ear piece in and he started to talk to someone over it when I was giving him the keys. Then we went to the car to do the return inspection. He did a quick 30 sec inspection and went directly to the drivers side door and started rubbing spots, then came to me and said, “did you guys drive through a sand storm?” No, we did not. The weather was actually great for most of the trip, a little rainy the first day. Sunny and no wind the other days. The specs of “sand damage” he was talking about were so incredibly tiny, for anyone that has rented a car before wouldn’t have even recognized as damage, other than normal wear and tear of a rental car that had 114,000 kilometers on it!! Then the guy who rented the car to us, came in the office, and started to try and show us pictures of the vehicle before we rented it to show us the damage wasn’t present, which we believe was total BS. The vehicle looked completely detailed, like they were the pictures from when they bought it. He wouldn’t show us the date the pictures were created. We think they knew they were going to pin this damage on us once we declined the optional insurance. A couple came in right behind us that declined the insurance as well; we wished them good luck because they picked up their car a day before us, and stayed in Reykjavík as well, but they didn’t have any “sand damage.” If there was a sand storm shouldn’t they have sand damage too? We were targeted. In fear of missing our flight home, we had to pay the $5800 in damages. Absolutely worst car rental company I have ever dealt with, and we believe they are scamming customers. We talked to another couple that said they read a girl felt she got scammed as well and was going to file a claim with the Icelandic Tourism Agency, and you can guarantee I will be doing the same thing. It is my goal to put these scam artists out of business and save anyone else from falling victim to their rude, dishonest, and immoral business practices.

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  IAAI IAAI

  :: 18 February 2018 04:00:55

  It really surprises me that Iceland allows this business to continue to run when it's obviously a scam. Go someplace else with a better reputation. Otherwise I promise you this cheap deal will cost you thousands more on scratches or damage that don't exist. Read the other reviews if you don't believe me

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  Jaimy Miller

  :: 09 October 2017 13:26:39

  Terrible! A bunch of scammers. STAY AWAY! They wanted to charge us $900 for a nonexistent dent. We argued and then they said 500.They literally just wrote on a blank piece of paper "dent $500" as a estimate. What a joke. I am reporting this to the Iceland tourist board as well as to my credit card company as a scam. I have my own insurance so will be reimbursed. I have travelled many countries and rented cars and never had this experience. Normal wear and tear on a car is expected, not an excuse to get more money out of tourists! There were other prior big dents on the car so clearly they are not even fixing the cars!!! SCAM.

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  Gage Hulsey

  :: 25 September 2017 12:09:37

  ACE Car Rental is a complete scam run by bad people. This was our first time renting a car ourselves (we just turned 25 years old). When they showed us the car it was night and they had washed it down IMMEDIATELY before showing us. The car looked new, and they said it was relatively new but it was difficult to see any marks. We were in a hurry so I took one photo of a small dent and we signed off on the car. We drove it on roads only for less than TWO days before bringing it back. The guy (from Greece, I didn't get his name) "found" a scratch on the side that looked like from a key or knife, and small dents on the hood (easily masked by water droplets at night). We bought their 2nd level of insurance and still had to pay $500 to them. After I disputed it he went on to tell me how ACE has a partnership with a garage where they take their cars. The "garage" is also owned by ACE. They set arbitrarily high repair prices and scam tourists. This was the cheapest rental place we could find and a huge mistake. Furthermore, I accidentally left my passport and cash in the center console with 100% certainty. The same guy from Greece claims he was the only one in the car since I dropped it off and denies having seen anything. I searched my photos for evidence of when I had it on my person and called the few places we had been that day to check. We can say with 100% certainty that he stole it from the car. We missed our flights and had to spend more money we couldn't afford to get a new passport, flights, hotel, and expensive Icelandic food. I'm so inspired by this series of events that I will post this everywhere I can leave a review. Good luck out there people!

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  Bethany Bankovich

  :: 18 September 2017 18:22:57

  STAY AWAY! After renting cars in dozens of countries, on multiple continents, this was by far the WORST rental experience EVER. Be warned - your rental documents will not be from ACE Rent A Car, but Go Iceland. At the time of pick up, a young employee in jeans and a hoodie quickly ushered us to our vehicle. We did a very quick lap around the car, as it was raining, and didn't notice any major damage. The entire process may have lasted 10-15 seconds, and we were happily on our way. Since we only visited for 3 days on a stop-over, we were limited to how much we could do - so no backwoods dirt road exploring was done with the car. When we went to return the car, another employee came out with a rag and started wiping the vehicle to look for damage. He painstakingly inspected every single centimeter, in what was easily the longest inspection I've ever encountered. After placing his face within 3 inches of the car, he found what he called a "scratch" on the passenger side. The car was soaking wet with rain droplets (it is Iceland), and we were not seeing what he was talking about. After getting on the ground and within a few inches of the door, a small line - no bigger than a hair was slightly visible. I touched the "scratch," which ended up being some sort of organic debris, and it actually started to rub out. It was at that moment the employee even said, "you can't see it when it is wet," but it is a scratch. I was fuming, as this was clearly some sort of scam intended to target tourists. We had a flight to catch and had already wasted so much time debating about this non-existent scratch, so my husband went in to "pay" for the "damages" so that we could leave. While they were inside, I took pictures to submit to our credit card company (since they provide coverage when things like this happen). As the clock ticked, I went into the building to find that they were trying to charge us $1,400 to cover the "damage" - which did not exist. We signed the documents, and had to run to catch our flight. I was in complete and total shock. You hear about these things happening to unsuspecting tourists, but never think it is going to be you. Thankfully, we reported the scam to our credit card company and they fully reimbursed our entire $1,400. Stay far away from this place, as it seems to be a repetitive pattern from other reviewers. We have also submitted a formal complaint with the Icelandic Tourist Board along with the photographs, so hopefully this does not happen to anyone again in the future.